Shipping policy
Hey there, fabulous reader!
We’re so excited that you’ve decided to grab something from our store. Whether you’re treating yourself to a snarky story, a shiny new paperback, or some awesome merch, here’s how everything gets from our world to yours.
Digital Products
Instant gratification, baby.
As soon as your payment goes through, you’ll get an email with your download or access link. No waiting, no shipping fees, no carrier pigeons required.
Physical Books
Books are printed and shipped on demand through BookVault, which means each one is made just for you (we love that bespoke vibe!).
- Carriers: You pick your preferred carrier at checkout.
- Processing time: Usually takes 3–5 business days for your brand-new book to be printed and packed before it ships.
- Delivery time: Depends on where you live and which carrier you choose.
- Shipping costs: Calculated at checkout.
- International orders: Customs fees or import taxes may apply — those are decided by your country and are your responsibility. We wish we could charm customs officers with witty banter, but alas.
Merchandise
All our merch — think mugs, shirts, and everything that shows off your fabulous fandom — is created by Printful.
- Carriers: Again, your choice at checkout.
- Processing time: Usually 2–7 business days before it heads out the door.
- Delivery time: Varies by destination and shipping method.
- Shipping costs: Calculated at checkout.
- International orders: Customs fees, taxes, or duties might apply and are your responsibility.
Order Tracking
Once your order ships, you’ll get a tracking email so you can watch it make its epic journey to your doorstep.
Delays Happen (Unfortunately)
We always aim to deliver on time, but sometimes life (or weather, or customs) happens. If your order takes longer than expected, please reach out to us at Deborah@te-damedia.com so we can try help you sort it.
Questions?
If you ever need help with an order, email us at Deborah@te-damedia.com. We’re here to help.