FAQ

Why buy direct from my store?

Did you ever dream of owning a bookstore? I did. It was going to be located in a Victorian house, with lots of little rooms dedicated to their own genre and cozy chairs to curl up in. I'd sit at the counter, drinking tea, reading or chatting with all the customers I knew by name, while my cat lounged in a pool of sunlight on the counter.

Alas, I couldn't afford a Victorian house with a steady stream of foot traffic, but that didn't mean the dream had to die. It just went virtual. And the greatest part? The part my younger self never dared imagine? 

This bookstore is stocked with stories that I created.

Welcome, friend. Settle in with your favourite beverage, browse the shelves, read some samples, and find the perfect book or three to go home with.

I may not have a counter to stand behind and chat, but I can still enhance your experience when you come into my shop. It's not just a one-way street where you buy my books. 

Sign up for the store mailing list and you'll be notified of exclusive content and impromptu sales, receive discount codes, and best of all, get early access to all new releases.

Receiving your ebooks and audiobooks is super easy. Once you've purchased them, you'll be emailed a download link. When you click on it, you choose how you prefer to read/listen to your book. 

That's it! BookFunnel (our digital provider) has exceptional customer service.

What about paperbacks, you ask? They're on offer as well, because even though I read mostly ebooks, there's something about the weight of a book in my hands, the feel of carefully cracking open the spine for the first time, and the smell of ink and paper that will always hold a special place in my heart.

Since I can't compete with Amazon's shipping rates for paperbacks, I've made each of them on my site special: every single one is digitally signed by me and the actual book prices are lower than at other retailers.

When you shop direct, I don't give up 30% of my royalties to a big corporation. I also get paid within hours or days, rather than months — which helps me create more books! Thank you! 

Scroll down to subscribe to my mailing list.

How will I get my ebook/paperback/audiobook?

It's really easy!

Once you purchase an ebook, you will get an email from help@bookfunnel.com with a link to download the ebook, or you can send the ebook directly to your favorite device.

If the email hasn’t arrived in 10 minutes after purchase, please look for it in your Spam folder.

You can also find your ebooks in your BookFunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.

Same thing with audiobooks.

Once you purchase an audiobook, you will get an email from help@bookfunnel.com with a link to download the audiobook, and instructions for how to download and listen in their app, or on another device.

If the email hasn’t arrived in 10 minutes after purchase, please look for it in your Spam folder.

You can also find your audiobooks in your BookFunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.

Paperbacks will be shipped by Book Vault. How long it takes depends on which country you're in, and which shipping option you choose at checkout. It won't be 'next day shipping' though.

Pre-orders will not be delivered until release day although you will be charged upon purchase.

What if I have a problem getting my book?

If you need help getting an ebook or audiobbook to your device, just email: help@bookfunnel.com or check https://getbookfunnel.com/

For Paperbacks contact customers@bookvault.app

If you still need help please contact deborah@te-damedia.com

What if I only read on my Kindle? Can I still buy from you?

Absolutely! Once you purchase an ebook, you will get an email from help@bookfunnel.com with a link to download the ebook, or you can send the ebook directly to your favorite device - like your Kindle.

Where are the Nava audiobooks?

All 7 books in the Nava Katz series are produced by Tantor and are available on the major retailers. You can find links to them at DeborahWilde.com

Can I get a refund?

Refunds are not given for change of mind purchases. If you purchase the wrong ebook or audiobook in error and have NOT downloaded it yet, we will happily exchange it for another book of the same value.

We are unable to provide exchanges once an ebook or audiobook has been downloaded.

If your paperback copy is damaged, please contact Book Vault first.

We use BookFunnel to deliver the ebooks and Book Vault to deliver the paperbacks.

In the event you are still having issues and you have contacted Bookfunnel or BookVault for support, please email us at

deborah@te-damedia.com

How can I get more information on Deborah Wilde?

Visit her website deborahwilde.com

Join her Facebook group.